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Terms and Conditions

Welcome to Pistolo. These Terms and Conditions constitute a legally binding agreement between the user (“player,” “you”) and the operator of this platform. By registering an account and using our services, you confirm that you have read, understood, and agree to be bound by these rules. This document outlines the rights and responsibilities of all parties involved with the Pistolo casino. For any clarifications, please do not hesitate to reach out through the channels listed on our Pistolo contact us page.

General Provisions

These terms apply to all games and services offered by Pistolo. We reserve the right to amend these conditions at any time. It is the player’s responsibility to review this page periodically for updates. Continued use of the services after any changes constitutes acceptance of the new terms.

Player Account Registration

To use our real money services, a player must register an account. By doing so, you warrant that:

  • You are at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher.
  • All information provided during registration is true, complete, and accurate.
  • Confidentiality of the login credentials will be maintained, and you are responsible for all activity on the account.
  • The account is for personal use only and not on behalf of a third party.
  • Only one account per person, household, or IP address is permitted. Duplicate accounts may be closed.

Account Verification (KYC)

Pistolo is required to perform verification checks to comply with regulatory standards. This process, often called Know Your Customer (KYC), may be triggered before a withdrawal, during compliance reviews, or at any point at the casino’s discretion. Players may be asked to provide documents such as a Passport or Driver License, a recent Utility Bill or Bank Statement, and proof of payment ownership. The verification process is typically completed within 10 days after all requested documents have been submitted in the correct format.

Deposits and Withdrawals

All financial transactions are subject to our payment policies. The minimum deposit is C$15, although some bonuses may require a higher amount. The minimum withdrawal is generally C$50. Withdrawals are processed to the same method used for depositing where possible. Payouts are reviewed and approved within 3 business days, though this timeline can be extended by pending KYC checks or compliance reviews. A commission may be applied if deposited funds are not wagered sufficiently before a withdrawal is requested.

Bonus and Promotion Rules

All promotional offers are subject to specific terms and general bonus policies. Key conditions to be aware of include:

  1. Wagering Requirements: The Casino Welcome Bonus has a wagering requirement of 35 times the deposit plus bonus amount. Winnings from free spins must be wagered 40 times.
  2. Validity Period: Welcome bonus funds are typically valid for 10 days unless stated otherwise.
  3. Maximum Bet: A maximum bet limit, such as C$7.50, applies when playing with an active bonus.
  4. Game Contributions: Bets on different game types may contribute differently towards fulfilling wagering requirements.
  5. Bonus Abuse: Any activity deemed to be bonus abuse may result in the forfeiture of bonuses and winnings.

Prohibited Activities

Players are prohibited from engaging in any fraudulent, collusive, or illegal activities. This includes using software-assisted play, exploiting bugs in the software, or performing chargebacks on deposits. If suspicious activity is detected, Pistolo reserves the right to apply a temporary account lock, conduct extra checks, and void any associated transactions or winnings.

Responsible Gambling

Pistolo is committed to promoting a safe and responsible gaming environment. We provide a range of tools to help players manage their activity, including options for setting deposit limits, session limits, taking a cooling-off period, or entering self-exclusion. These tools are accessible within the player account profile.

Intellectual Property

All content on the website, including text, graphics, software, and trademarks, is the property of Pistolo or its licensors. This material is protected by copyright and intellectual property laws. No part of the content may be reproduced or used without our express written consent.

Complaints and Disputes

Should you have any complaints, please contact our customer support team first via Live Chat or Email. Our team is available 24/7 to address any issues. We aim to resolve all matters promptly and fairly. If a dispute cannot be resolved internally, it may be escalated according to the procedures outlined by our licensing authority.

Account Closure and Termination

A player may request to close an account at any time by contacting support. Pistolo reserves the right to suspend or terminate an account at its discretion for any breach of these terms and conditions. Upon termination, any legitimate balance, subject to withdrawal conditions, will be returned to the player.

Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws of Curacao. Any disputes arising from this agreement will be subject to the jurisdiction of the courts of Curacao.