Privacy Policy

This Privacy Policy outlines how Pistolo collects, uses, and protects personal information. We are committed to safeguarding the privacy of our players in Canada. This document explains the data handling practices for services offered by the online Pistolo casino. Understanding these terms is important for all users.

Information We Collect

To provide a secure and personalized gaming experience, Pistolo gathers certain information from its users. This data collection is essential for account operation, regulatory compliance, and service improvement. The main types of information collected include:

Personal Identification Data: Information provided during registration, such as email address, username, phone number, country, and chosen currency.
Verification Documents: To comply with Know Your Customer (KYC) requirements, we may request copies of a passport or driver’s license, utility bills, bank statements, and proof of payment ownership.
Transactional Information: Details of deposits, withdrawals, and wagering history are recorded to manage the player account.
Technical Data: Information such as IP address, browser type, and device information is collected to ensure platform functionality and security.

How We Use Information

The information collected is used for specific and legitimate purposes. These purposes are central to delivering our services effectively and responsibly. We use data to manage player accounts, process payments, and ensure compliance with legal obligations. It also helps us prevent fraud, monitor for suspicious activity, and provide customer support. With consent, information may be used for marketing communications about promotions and new features.

Pistolo does not sell personal data to third parties. Information may be shared with trusted partners under strict confidentiality agreements to perform essential functions. This includes payment processors for handling transactions, software providers for game fairness, and regulatory authorities when required by law. Data is only shared to the extent necessary to provide the requested services or to meet legal and compliance duties.

Data Security

Protecting player information is a top priority. Pistolo employs robust security measures to prevent unauthorized access, disclosure, or alteration of data. All sensitive information is protected using SSL encryption. Our security protocols also include secure payment gateways, KYC verification processes, and anti-fraud monitoring to ensure a safe environment.

Data Retention

Personal data is retained for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This includes maintaining records for legal, accounting, and regulatory compliance. Once data is no longer needed, it is securely deleted or anonymized.

Rights and Choices

Players have certain rights regarding their personal information. These rights include accessing the data held, requesting corrections to any inaccuracies, and, in some cases, requesting its deletion. To exercise these rights or to learn more about the Pistolo responsible gambling tools available, players can contact our support team. We are committed to facilitating these requests in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance the user experience. Cookies are small text files stored on a device that help the site function correctly, remember preferences, and gather analytical data. This data helps us understand how our services are used and allows us to improve them. Users can manage cookie preferences through browser settings, though disabling certain cookies may affect site functionality.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage players to review this page periodically for the latest information on our privacy practices. Significant changes will be communicated through appropriate channels.

Contact Information

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please do not hesitate to contact our support team. Queries can be directed to support@pistolo.com, and we will address them in a timely manner.